We consider you part of the family and as such, your safety is our highest priority. In the midst of the COVID-19 outbreak, we feel that it is important to give you as much information as possible about the procedures we adhere to in order to maintain a safe environment for our team and patients alike.
We comply with strict infection prevention regulations as set out by The Dental Board of Australia and The Australian Dental Association (the ADA). And further, comply with:
- Australian Guidelines for the Prevention and Control of Infection in Healthcare (2019)
- Standards Australia’s AS/NZS 4815 (which specifies the requirements and systems necessary for safe and effective instrument reprocessing, storage, handling and transportation)
- Workplace Health and Safety regulations
During this time of uncertainty, please be assured that we continue to uphold our high standards of clinical sanitation, and will ensure that they remain comprehensive and appropriate. Every member of our team has been trained in our Infection Prevention procedures. And we routinely update our knowledge and management skills through professional development courses that focus specifically on Infection Prevention in the dental environment.
While our practice has all the necessary protocols in place to reduce the occurrence of potentially transmissible diseases, the ADA and the Dental Board of Australia have recommended we assist patients in self-identifying their risk of being potentially infectious. COVID-19 Risk factors include:
- Clinical symptoms such as fever or acute respiratory infection (with or without fever)
- Recent Overseas Travel (specifically to any country that is considered to have a high risk of transmission)
- Recent Travel to a major capital city such as Melbourne or has had contact with someone who has recently been in Melbourne
- Contact with a confirmed case of COVID-19
- Contact with anyone who has recently been overseas (specifically to countries considered high or moderate risk by the Australian Department of Health) or visited a major capital city such as Melbourne
If you answered ‘YES’ to any of the questions listed above and your dental appointment is not urgent, please consider delaying your treatment for at least 14 days.
If you answered ‘YES’ to any of the questions listed above and you believe that your dental appointment is urgent, we ask you to contact us prior to your appointment date to let us know your risk status so we can provide you with the best possible care.
How can you help?
- Limit your support to one person and only where absolutely necessary
- Delay all non-urgent dental care if you have any symptoms of a cold or flu
- Speak with one of the admin team before coming to the practice if you require urgent care but are feeling unwell or have any symptoms of a cold or flu
- Delay any non-urgent treatment if you have been to Melbourne or Sydney, or if you have been in contact with someone who has been to Melbourne or Sydney in the last 14 days.
- Sanitise your hands before and after your dental appointment
- Use contactless payment methods such as Paywave or Zip Pay to settle your account
- Be understanding and kind - we are all trying our very best to do our part to protect ourselves, each other and the community
Victorian/NSW Border Closure
From 11:59 pm on Tuesday 7th July 2020, the Victorian border with NSW will be temporarily closed. (A date for re-opening has not yet been announced.)
Provision will be made for local residents who need to cross the border for work and school purposes, medical appointment and other essential activities. Provisions include a permit system which will be available from 12:01 am on Wednesday 8th July 2020. To apply, please visit Service NSW or follow the link below:
We suggest that you allow extra time for the commute to and from your appointment. Travel delays are expected as people are stopped to have their permits validated.
From 11:59 pm on Sunday 2nd August 2020, it is mandatory for everyone in Victoria to wear a mask outside of their home. We ask that everyone who attends the practice wear a mask. Please use the link below for further information:
We have the utmost confidence that our team is doing everything possible to protect themselves, each other, our patients and the wider community from the impact of all potentially transmissible diseases including the flu, the common cold, and COVID-19.